- Inspection regulations
You are welcome to inspect the goods before accepting delivery. Please contact us immediately if the item is defective, damaged or if you receive an incorrect item so that mehetabelmarrapodi03@gmail.com can assess the problem and rectify it.
- Regulations on notification time and sending returned products
Before returning the product, please contact us directly. If your return is accepted, THUAT PHAT will send you a shipping label for the return as well as detailed instructions on how and where to send your return. Returns to THUAT PHAT without prior contact will not be accepted.
Return notification time: within 48 hours of receiving the product.
Product return location: 25 Mai Thi Luu, Ward Da Kao, District 1, Ho Chi Minh City, Vietnam
Product return period: 30 days from order date.
In case you have any comments/complaints related to product quality, please contact our customer care hotline.
- Return Policy
We will notify you once we have received and inspected your return and let you know whether your refund has been approved based on the “Return Conditions”. If approved, you will automatically be refunded to your original method of payment within 14 days.
If it has been more than 20 days since we approved your refund and you still have not received your refund, please contact us at mehetabelmarrapodi03@gmail.com.